SMS & Call Support Opt-In
Get 24/7 text and phone support from the BoardBreeze team using our toll-free number.
About this SMS program
BoardBreeze (operated by MGE Solutions (BoardBreeze)) offers SMS-based customer support and account notifications to active subscribers and prospective customers who request contact. By opting in, you agree to receive text messages from BoardBreeze at the mobile number you provide, sent from our toll-free number 1-844-786-2076.
What kinds of messages you'll receive
- Replies to support questions you send to our toll-free number
- Account-related notifications (e.g., transcription completed, billing issues, trial expiring)
- Responses to inquiries you submit through our website or signup form
- Occasional product updates relevant to your subscription
We do not send marketing or promotional SMS to users who have not specifically requested it.
How to opt in
You can opt in to receive SMS from BoardBreeze in any of these ways:
- Text us first. Send any message to 1-844-786-2076 from your mobile phone. Initiating a text conversation with us constitutes your consent to receive SMS replies from BoardBreeze.
- Provide your number to our team. When you contact support by email (grace@appboardbreeze.com) or through our contact form and share your mobile number, you consent to receive SMS replies at that number.
- Provide your number at signup. If you provide a mobile number when creating your BoardBreeze account, you consent to receive transactional SMS related to your account.
Message frequency & cost
- Message frequency varies based on your support and account activity.
- Message and data rates may apply. Check with your mobile carrier for details on your messaging plan.
- BoardBreeze does not charge a fee to send or receive these messages.
How to opt out or get help
- Reply STOP at any time to unsubscribe. You will receive a confirmation message and no further SMS will be sent until you opt back in.
- Reply HELP for assistance. You will receive a message containing our support contact information.
- You can also email grace@appboardbreeze.com to request that we stop sending you SMS.
Phone calls
You may also call our toll-free number 1-844-786-2076 24/7 to reach the BoardBreeze support team. Calls are answered live during business hours (Pacific Time, Monday-Friday) and routed to voicemail outside those hours; we typically respond within one business day.
Privacy
We treat your mobile number as confidential. BoardBreeze does not sell, rent, or share your mobile number or SMS opt-in data with any third party for marketing purposes. Your number is used solely to deliver the support and account messages described on this page.
For full details on how we collect, store, and protect your information, please see our Privacy Policy and Terms of Service.
Supported carriers include AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, U.S. Cellular, MetroPCS, and most other US carriers. Carriers are not liable for delayed or undelivered messages.
Questions about this program? Contact us at grace@appboardbreeze.com.